Privacy and Return Policy
Frequently asked questions
Here are some common questions about our company.
Established in 2005, we specialize in custom audio visual, dedicated home theaters & media rooms, smart home, and automated lighting & shading solutions tailored to your needs. From design to installation and support, we prioritize your satisfaction. Contact us to learn more about how we can exceed your expectations. We are fully certified and insured, ensuring all recommended equipment comes with warranties for your peace of mind.
You can reach our customer support team by emailing sales@vincentdesigns.tv, calling +1 914-632-4884, or using the live chat on our website. Our dedicated team is available 10am-7pm to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.